GRIEVANCE REDRESSAL COMMITTEE

Type

Standard operating procedure

Name

Standard operating procedure – Grievance Redressal Committee.

Category

Academic

Approved by

Prof. Malliga .M, Principal,

Indirani College of Nursing

Date Approved

22.01.2020

Review Date

Three years from then

 

OBJECTIVES:

  • To uphold the dignity of the college by ensuring strife free atmosphere in the college through promotion of cordial student-student relationship and Student- teacher relationship
  • To provide responsive, accountable and easily accessible machinery for settlement of grievances and to take measures in the college undertakings to ensure expeditious settlement of grievances of Students in order to maintain a harmonious educational atmosphere in the
  • It is to deal with the complex situations in a tactful manner to lessen the condition felt to be oppressive or
  • Encouraging the students to express their grievances / problems freely and frankly, without any fear of being victimized.
  • Advising students of the college to respect the right and dignity of one another and show utmost restraint and patience whenever any occasion of rift
  • Advising all staffs to be affectionate to the students and not behave in a vindictive manner towards any of them for any
  • To ensure effective solution to the student’s grievances with an impartial and fair

FUNCTIONS

  • The function of the committee is to look into the complaints lodged by any student, and judge its
  • In case the person is unwilling to appear in self, grievances may be dropped in writing at the letterbox/ suggestion box of the grievance cell at administrative block.
  • Grievances may also be sent through e-mail to the
  • The cases will be attended promptly on receipt of written grievances from the students.
  • The grievance committee will act upon those cases which have been forwarded along with the necessary
  • The grievance cell will assure that the grievance has been properly solved in a stipulated time limit provided by the
    • The committee formally will review all cases and will prepare statistical reports about the number of cases
    • The committee will give report to the authority about the cases attended to and the number of pending cases, if any, which require direction and guidance from the higher

GRIEVANCES:

  • Academic issues: pertaining to teaching learning
  • Students’ teacher, student- students, student’s patient relationship pertaining to harassment
  • Internal evaluation and in assessment
  • Complaint related to library and IT
  • Grievances related to hostel, food, water, electricity
  • Grievance related to transport
  • Grievances related to sports, cultural and selection process
  • Grievances related to university
  • Grievances related to behavioral of secretarial
  • Grievances related to delay in issuance of records and
  •  
SL.NO CHAIRMAN/ MEMBER NAME
1. Chairperson Prof. DR. Malliga.M Principal
2. Co- chairperson Prof.Dr.Rajeswari Vice Principal
3. Special Invitees COO General Manager   Dr.Vidhya Mr.A.Soundar rajan
4. Secretary Mrs.Thamizhilakkiya
5. Committee Member Mrs.Kavitha
6 Committee Member Mrs.Amudha
7. Student Representatives Student Member   Ms.Sangavi
8. Student Member Ms.Sandhiya
9. Student Member Mr.Manikandan
10. Student Member Ms.Mullai Nayagi

Periodicity of Meetings:

 Meetings will be held every 6 month once based on the occurrence of grievances meeting will be conducted.

Resolutions:

  1. In grievance committee there should be monitoring cell on grievances at the college level that would coordinate with the Interdepartmental under its domain. There should be monitoring cell at the level of the Chairman,
  1. In case the student is unwilling to appear in self, grievances may be dropped in writing at the letterbox/ suggestion box available in the all
  1. Instructions given to the students at the beginning of each academic session, if any grievances students should inform to the class – coordinator.
  1. Confidence building measures such as appointment of committee members, senior student representative from B.SC, MSC, PBBSC addressed by the principal /head of the institutions, grievance meeting organized by the Secretary in Principal office based on the occurrence of grievances.
  1. We ensure that each grievance is resolved by the committee members as soon as possible and the problem resolved